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Privacy Policy

Information collected

All information collected through forms at is stored in a database to which access is reserved for Rufel. The information collected is only used by internal services and at no time will the data be transferred to third parties. Please note that our website encrypts customers' passwords so that they cannot be violated. The data may only be used publicly by Rufel to defend its good name.

Any password or username provided by the customer is their sole responsibility. The customer must ensure that only authorized people access their accounts. The customer will be responsible for any problems associated with the misuse of their customer account.

For statistical purposes, for each visit to, information is collected about the browser used, screen resolution, IP address, hostname and pages visited on This information is stored in files with access reserved for Rufel and at no time will the data be transferred to third parties.

You will only receive emails if you select this option. If you wish to stop receiving the newsletter and emails, simply contact and unsubscribe. Your information may be removed from the database, but your transaction history will remain in our history.

Link to other websites contains links to other websites. Rufel is not responsible for the privacy policies of these sites. For this reason, it is a personal choice to share your personal information with these entities.

Our privacy commitment

Rufel is committed to respecting and safeguarding your privacy.
Our goal is for you to feel safe when sharing your personal information on the website For this reason, Rufel is committed to safeguarding your data in the safest way possible. Despite this, you must bear in mind that no information transmitted over the internet is 100% secure, and this security is beyond our control.

By using you agree to our Privacy Policy.
Rufel reserves the right to change the terms of the Privacy Policy. Any changes will be visible on the website

Cookies Policy


This website uses cookies to improve its performance and user experience. This page seeks to explain how we do it.

Some cookies are mandatory for browsing – basic and essential cookies that are automatically activated the moment you access and use our digital platform.

The data collected by basic cookies is essential and is used to provide you with a quality service without limitations on its performance.
At any time, the user can configure their internet browser to accept or reject new cookies, as well as to deactivate cookies previously stored on their device. Rejecting the use of cookies on the website may limit or make it impossible to access some areas and/or content, or limit the reception of personalized information.

Rufel saves your cookie selection preferences for a period of thirty days, after which you will be asked to configure cookie acceptance on your terminal again.

What are cookies?

A cookie is a small text file placed on your computer or mobile device, through your internet browser (browser) during a visit to a digital platform, with the purpose of storing, retrieving or updating data.

These files allow the digital platform to “remember” the user’s actions and preferences, namely the name, chosen language, character size and other display settings. They prevent you from having to enter your name each time you access it or from having to reconfigure the digital platform each time you visit it.

Most cookies do not collect information that allows users to be identified and are limited to collecting information of a more general nature, serving to measure audiences or determine the approximate location of users accessing our platforms.

Can I disable the use of cookies?

Although cookies help the user to get the most out of the website, the user can choose to disable consumption cookies, personalization cookies or social cookies found in their internet browser. However, by disabling cookies, the website may perform differently, with a lower level of service quality. If you choose to remove consumer cookies, personalization cookies or social cookies placed on our website, you run the risk of disabling certain services and functionalities. To modify your settings or disable the use of cookies, you can also follow the instructions provided in your internet browser or device (usually located in “Settings” or “Preferences”). Below, we list some useful internet browser links: